EPLAB Simracing

Last updated: September 2026

EPLAB Simracing is committed to providing compliant, safe and high-quality products.

This Policy explains the procedures for returns, refunds, customer support and defective products purchased through our website.

For consumers residing in the European Union, this Policy supplements the mandatory rights provided under Italian and European consumer protection legislation.

For customers residing outside the European Union, EPLAB voluntarily applies the return and support conditions set out in this Policy, where applicable, on terms equivalent to those offered to consumers within the European Union. This is without prejudice to any mandatory rights under the laws of the customer’s country.

1. Right of withdrawal — 14 days

For purchases made by consumers through our website, the customer has the right to withdraw from the contract within 14 days of receiving the product, without having to provide a reason.

For orders consisting of multiple products delivered separately, the withdrawal period begins on the date the last product is delivered.

The right of withdrawal under Italian and European legislation is governed, among other provisions, by Articles 52 et seq. of the Italian Consumer Code.

To exercise the right of withdrawal, the customer must send an explicit notification to:

EPLAB Simracing
Email: info@eplabsimracing.com

The notification must include at least:

• Full name;
• Order number;
• Product concerned;
• An explicit statement of the intention to exercise the right of withdrawal.

2. Returning the product

After notifying EPLAB of the withdrawal, the customer must return the product within 14 days of communicating the withdrawal.

The deadline is met if the customer hands the product over to the carrier before the 14-day period expires.

The product must be returned in a condition that allows its nature, characteristics and functionality to be verified. The customer may handle the product to the extent necessary to establish these characteristics and functionality.

If the product loses value because it has been handled beyond what is necessary to establish its characteristics and functionality, the customer may be liable for that loss in value, within the limits provided by law.

Where possible, the product should be returned complete with all items included in the package when it was received.

The absence of the original packaging does not automatically result in the loss of the right of withdrawal where that right is provided by law.

3. Personalised products

The right of withdrawal does not apply to products made to the customer’s specifications or clearly personalised, where the conditions set out in Article 59 of the Italian Consumer Code are met.

Depending on the specific order, this may include:

• Products modified at the customer’s request;
• Customised configurations;
• Finishes specifically requested by the customer;
• Products manufactured to the customer’s individual specifications;
• Products that cannot normally be resold to another customer because of the requested customisation.

The fact that a product is made or assembled after an order is placed does not, by itself, exclude the right of withdrawal.

The exclusion applies only when the requirements established by law are met.

4. Pre-orders

Products purchased through pre-order are subject to the same provisions set out in this Policy.

Purchasing a product through a pre-order does not, by itself, result in the loss of the right of withdrawal.

If a product is made to the customer’s individual specifications or is clearly personalised, the exception for personalised products may apply where the legal requirements are met.

5. Return costs

If the customer exercises the right of withdrawal because they have changed their mind, the direct cost of returning the product is borne by the customer, provided the customer was informed of this in advance.

For international customers, this may include the international shipping costs required to return the product to Italy.

Customers must contact EPLAB for return instructions before arranging an international shipment.

6. Refunds following withdrawal

If the right of withdrawal is validly exercised, EPLAB will refund the payments received from the customer in accordance with applicable legislation.

Where applicable, the refund includes the cost of the least expensive standard delivery option offered by EPLAB. If the customer chose a more expensive delivery method, the additional cost will not be refunded.

The refund will be issued within 14 days of receiving the withdrawal notification. In the cases provided for by law, EPLAB may withhold the refund until the product has been received or the customer has provided proof that it has been shipped.

Where possible, the refund will be made using the same payment method used for the purchase.

7. Defective or non-conforming products

The right of withdrawal because the customer has changed their mind is separate from the legal guarantee of conformity.

If a product has a lack of conformity, does not function correctly, does not match the order, or has an issue covered by the legal guarantee, the customer must contact EPLAB:

Email: info@eplabsimracing.com

Before the product is shipped, EPLAB may ask the customer to provide:

• Order number;
• Photographs;
• Videos;
• A description of the problem;
• Photographs of the packaging, if the product arrived damaged.

Where necessary, EPLAB will provide a Return Merchandise Authorization (RMA) number and return instructions.

8. Legal guarantee of conformity — EU customers

Consumers in the European Union are covered by the legal guarantee of conformity provided under applicable legislation.

In Italy, the seller is liable for a lack of conformity that exists at the time of delivery and becomes apparent within two years of delivery, subject to applicable law.

Where a lack of conformity is covered by the legal guarantee, the consumer may request that the product be brought into conformity, free of charge, by repair or replacement, unless the requested remedy is impossible or disproportionate under the law. The repair or replacement must be carried out within a reasonable time and without significant inconvenience to the consumer.

The consumer may be entitled to a proportionate price reduction or termination of the contract where the conditions provided by law are met. Termination is not available for a minor lack of conformity.

This legal guarantee is separate from the 14-day right of withdrawal described above.